Privacy policy

Hair Masters Live — Privacy Policy

Last updated: 12 August 2026

Hair Masters Live is operated by LS Experience (NI) Ltd, company number NI739800, registered in Northern Ireland.

LS Experience (NI) Ltd is responsible for the personal information described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

1. Who We Are

LS Experience (NI) Ltd
Company number: NI739800
Registered in: Northern Ireland
Registered office: 43 Orangefield Crescent, Belfast, Northern Ireland, BT6 9GH

Trading/event name: Hair Masters Live

Email: info@hairmaters.live

2. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Billing information

  • Order information

  • Ticket and attendee information

  • Marketing preferences

  • Communications you send to us

  • Information relating to ticket transfers, refunds or customer service enquiries

  • Technical information about your use of our website, such as your IP address, device, browser and cookie information

Payment information is generally processed securely by our payment providers rather than being stored directly by us.

3. How We Use Your Information

We may use personal information to:

  • Process ticket purchases

  • Process payments

  • Issue booking confirmations and tickets

  • Manage attendance at Hair Masters Live

  • Communicate important event information

  • Provide customer service

  • Process ticket transfers

  • Process refunds where applicable

  • Prevent fraud and protect our website and customers

  • Administer competitions where you choose to enter

  • Meet legal, accounting, tax and regulatory obligations

  • Improve our website and events

  • Send marketing communications where we have an appropriate lawful basis

4. Our Lawful Bases

The lawful basis we rely upon depends upon why we are using your information.

Contract

We process information where necessary to sell and administer your ticket and provide the event or service you have purchased.

Legal Obligation

We may process or retain information where necessary to comply with tax, accounting, regulatory or other legal obligations.

Legitimate Interests

We may process information where reasonably necessary for operating, protecting and improving Hair Masters Live and our business, provided our interests do not override your rights and interests.

Consent

Where required, we may ask for your consent, including for certain forms of electronic marketing or the use of non-essential cookies.

Where we rely upon consent, you can withdraw it at any time.

5. Marketing

Where we have the appropriate permission or other lawful basis, we may send you information about Hair Masters Live, future events, tickets, announcements and related news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in an email or contacting info@hairmaters.live.

Unsubscribing from marketing does not prevent us from sending essential service messages relating to a ticket you have purchased.

For example, we may still send booking confirmations, joining information or important changes relating to Hair Masters Live.

6. Shopify

Our online ticket store is powered by Shopify.

When you browse our store or make a purchase, information may be processed by Shopify to provide ecommerce, checkout, security and related services.

Shopify processes information in accordance with its applicable privacy terms and policies.

7. Payment Providers and Klarna

Payments may be processed by third-party providers including Shopify Payments and Klarna.

These providers may process information necessary to:

  • Complete your transaction

  • Verify your identity where applicable

  • Prevent fraud

  • Assess eligibility for payment products

  • Administer their payment services

If you select Klarna, Klarna may process your information in accordance with its own privacy notice and terms.

Klarna, rather than LS Experience (NI) Ltd, determines whether you are eligible to use Klarna payment products.

8. Who We Share Information With

Where necessary, we may share personal information with trusted third parties including:

  • Shopify and ecommerce service providers

  • Payment processors

  • Klarna where selected as a payment method

  • Ticketing providers

  • Email and communications providers

  • Website hosting and IT providers

  • The event venue and event service providers where reasonably necessary

  • Professional advisers, including accountants, insurers and legal advisers

  • Government bodies, regulators or law enforcement authorities where required by law

We do not sell your personal information.

9. Photography and Video

Photography and filming may take place at Hair Masters Live.

Images and footage may be used for legitimate promotional, editorial and archival purposes, including on our website, social media, advertising and promotional materials for Hair Masters Live and future events.

We will consider the appropriate lawful basis for our use of photographs and footage and any additional permission that may be required where an individual is specifically or prominently featured.

If you have concerns about photography or filming at Hair Masters Live, please speak to a member of the event team or contact us.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for functions such as website security, shopping baskets and checkout.

Other cookies may be used for analytics, advertising or marketing.

Where consent is legally required, non-essential cookies will not be used until the appropriate consent has been obtained.

You can manage your preferences using the cookie controls available on our website.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax and regulatory requirements.

Different categories of information may therefore be retained for different periods.

Information associated with financial transactions may need to be retained for longer periods to meet accounting and legal requirements.

Marketing information may be retained until you unsubscribe or until we determine that it is no longer appropriate or necessary to retain it.

12. International Transfers

Some of the technology and service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards or other lawful transfer mechanisms will be used where required by applicable data protection law.

13. Your Data Protection Rights

Depending upon the circumstances, UK data protection law may give you rights including the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete information in certain circumstances

  • Ask us to restrict processing in certain circumstances

  • Object to certain processing

  • Request transfer of your information where applicable

  • Withdraw consent where we rely upon consent

These rights may be subject to legal conditions and exemptions.

To exercise your rights, contact:

info@hairmaters.live

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Security

We use reasonable organisational and technical measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can, however, be guaranteed to be completely secure.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, suppliers, technology or legal obligations.

The current version will be published on our website together with its last updated date.

17. Contact Us

For privacy enquiries or to exercise your data protection rights, contact:

LS Experience (NI) Ltd
Trading/event name: Hair Masters Live

Company number: NI739800
Registered in: Northern Ireland
Registered office: 43 Orangefield Crescent, Belfast, Northern Ireland, BT6 9GH

Email: info@hairmaters.live